Nurse Point of Contact in Community

It’s good care. It’s personalized care because somebody can send a photo of their rash to [Nurse X] at 2:00 in the morning and the next morning she gets back to them. Either try this or try that, go and see somebody for this or [that] – you know. And people feel like they’re cared for. People feel like there’s somebody to listen rather than, ‘oh, I have to drive to Williams Lake’ or ‘I have to see whoever comes to the community next time around’. There’s somebody I can reach out to now. And what we consider to be an emergency is very different from what the patients consider to be an emergency. I think from their point of view it’s great to feel like there’s somebody who listens or somebody on the other side when I’m having my crisis… think it’s great [that]…[Nurse X] is on the other side now. We make a good team.