Respect and Support within Medical Workforce Leads to Retention
Overview:
Shared responsibility of Medical Office Assistants (MOA) and respect from community mean better communication for clinic needs.
[Regarding community support and retention of local providers] Well, I would say, in general, this community is unbelievably supportive and respectful of this place…you know probably the people who get the flak are probably the three MOAs, when patients are distressed, but usually they all phone back later and apologize because theyre embarrassed. You know? And everybody knows theyre working super hard. So the Hospital Auxiliary is amazing, they have a working relationship that doesnt really involve the docs, it involves the MOAs. They come in and talk to the MOAs, which is usually [Person X], and say ‘what does the facility need?’ and then we go around, what does the facility need? And then we give them the list. Voila.
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