Respect and Support within Medical Workforce Leads to Retention
Shared responsibility of Medical Office Assistants (MOA) and respect from community mean better communication for clinic needs.
[Regarding community support and retention of local providers] Well, I would say, in general, this community is unbelievably supportive and respectful of this place…you know probably the people who get the flak are probably the three MOAs, when patients are distressed, but usually they all phone back later and apologize because theyre embarrassed. You know? And everybody knows theyre working super hard. So the Hospital Auxiliary is amazing, they have a working relationship that doesnt really involve the docs, it involves the MOAs. They come in and talk to the MOAs, which is usually [Person X], and say ‘what does the facility need?’ and then we go around, what does the facility need? And then we give them the list. Voila.
How Did this Information Help?
YOU MAY ALSO BE INTERESTED IN:
RCCbc GENERAL CONTACT
620 – 1665 West Broadway
Vancouver, BC. V6J 1X1
Toll Free: 1-877-908-8222
Have a Question About Our Innovations? Contact the Innovations Concierge
To receive updates on Rural Site Visits and Innovations, please join our mailing list.
This project is supported by the RCCbc, to learn more on how RCCbc is supporting rural health in BC, click here.