1-877-908-8222 info@rccbc.ca

Team Based Care Using Technology to Increase Patient Access


Two people have come together to provide team based care in a way that allows for increased service access for isolated patients.

Team Based Care Using Technology to Increase Patient Access

It’s good care. It’s personalized care because somebody can send a photo of their rash to [Nurse X] in the morning and the next morning she gets back to them, ‘Either try this or try that, go and see somebody for this or – you know.’ And people feel like they’re cared for. People feel like there’s somebody to listen rather than, ‘Oh, I have to drive to Williams Lake or I have to see whoever comes to the community next time around. There’s somebody I can reach out to now.’ And what we consider to be an emergency is very different from what the patients consider to be an emergency and I think from their point of view [they think] ‘it’s great to feel like there’s somebody who listens or somebody on the other side when I’m having my crisis – my baby’s not eating for two days’ etc. When it’s not really a crisis but [the patient] would [consider it to be a crisis] I think it’s great. I’ve got nothing like that at all [to connect with patients]. I don’t do Facebook, I don’t – you know. You’ve got an appointment at 10:00, be there at 10:00 or else. So, you know, [Nurse X] is the other side now [of support]. We make a good team.

How Did this Information Help?


Innovation Tags:


Tracey DeLeeuw




Community X




620 – 1665 West Broadway
Vancouver, BC. V6J 1X1


T: 604-738-8222
Toll Free: 1-877-908-8222
F: 604-738-8218

Have a Question About Our Innovations? Contact the Innovations Concierge

Tracey DeLeeuw

General Enquiries

Follow Us

To receive updates on Rural Site Visits and Innovations, please join our mailing list.

This project is supported by the RCCbc, to learn more on how RCCbc is supporting rural health in BC, click here.

Copyright © 2022 All right reserved.